A PROFESSIONAL ON-DEMAND
Kiosk Services Group (KSG) has spent the last decade closing the gap between ever-increasing service requirements and the growing demand for a field-based workforce. By understanding the complexities, intricacies and simple precision of the requirements that make a gig-based model work, we've mastered the on-demand labor market, leveraging it into a scalable, dependable, and economical solution to our partner’s expansive field service needs.
We know consistency is at the center of operational success.
In the world of retail operations, kiosks, and automated merchandising, a successful business begins and ends with maximum up-time. It seems a small issue in comparison, however, we've learned--sometimes the hard way--that while the job may seem small, a failed or inaccurate service call puts all your effort, time, and expense at risk.
OUR SECRETS to DEPENDABLE SUCCESS
Precise and detail-driven Scope of Work
Absolutely no in-field decision-making
Best of the best Field Tech Teams
Exhaustive vetting for a perfect fit
Built-in Pre- and On-The-Job Training
KSG is the critical baseline of a confidently scalable, dependable, and economical field service workforce.
What We Do
Preventative Maintenance
Kiosk Services Group has become the innovation leader in the Preventative Maintenance (PM) sector for three basic reasons:
KSG offers the most Scalable model in the world today. Whether it's 5 or 500 jobs a day, we have the labor force, logistical muscle, and dependable operations to get it done. On-time. Every time. We even offer 100% completion SLAs when empowered to manage the entire PM process.
KSG is truly Location Independent. Reporting that we have “coverage in all 50 states” is a woeful understatement. In truth, we have access to vetted, trained, and dependable PM field-techs in every county of the USA and most territories of Canada. We are on-demand labor experts… think of us as the Uber of Field Services.
Most importantly, KSG has the Proof of Experience in creating a dependable, professional, and economical Preventative Maintenance model of success. From achieving a 97% PM completion rate for an entire fleet (~25,000) of cash management machines at every major retailer (including Walmart, Kroger, Costco, and even Trader Joe’s) to designing a bulletproof logistical infrastructure for the nation’s largest field service organization, we’ve become the gold-standard for preventative maintenance innovation and deployments.
Merchandising / Site Surveys
Kiosk Service Group is the industry leader in pre-installation and merchandising surveys and literally invented the photo-survey concept.
KSG has completed more photo-surveys for kiosks over the last 12 years than any other company. Our photo-based installation guides and reports are the industry standard to confirm the best installation site for a successful kiosk deployment.
The site photo-survey includes everything necessary for maximum success and profitability, including electrical access, location stability, potential drainage, as well as bollards, ADA compliance, and all objectives defined by you.
Our innovative photo-survey installation guides enable our partners to envision the most effective locations while assisting the installation team's success with precise measurements and clear photo-driven direction.
Break-Fix Services
Kiosk Service Group leverages its experience with the most scalable US-based, fully-trained field technicians to offer the most dependable and fastest First-Level-Service (FLS) Break-Fix response times to ensure your kiosk or retail device remains online and profitable.
With over a decade of experience working with the best kiosk manufacturers and retail partners, we have learned the critical details of how to respond to the predictably irrational behavior of your machines in the wild. Our ability to respond on time, every time is the key reason we are the first choice for break-fix services in North America.
Another reason to choose KSG for your FLS Break-Fix needs is that we don’t “shop out” or refer your projects to other “trusted partners.” Instead, we own the promise and responsibility of getting your machines back online and keeping them there as part of our core competencies.
With SLA turnaround options ranging from same-day to same-week, we offer our partners the freedom to determine their own economies of scale, making KSG the most cost-effective solution available today.
What We Stand For
Kiosk Services Group sweats the details so you don't have to.
The secret to a successful partnership is listening.
Here's what we know... you know more. Yes, we are exclusively focused on creating the world's most dependably operational retail business locations. We are also keenly aware that no one knows better than you how to accomplish this. You define the ultimate success of our efforts.
Fast is best. Period.
"Yesterday" is the world's most requested deadline. To date, the ability to reverse time has eluded us (though, we're open to new ideas!). Instead, we get as close as we can, by ensuring that we're prepared and efficient at every step in the process.
Couple that with our deep-seated belief that "if you've got time to do it twice, you've got time to do it right, the first time," we have discovered that the secret to delivering fast AND accurate results every time is... experience.
If the end result seems boringly simple,
then we've done our job.
Keeping your machines up and running is our reason to exist. And we know that the devil lives in the details. We have also learned how to distinguish the critical ones from the rest, while never losing sight of every one of the vast number of elements that comprise “dependable.”
And while simplicity isn't really our primary target, we are proud that the by-product of a lot of experience, a set of crystal clear goals and, of course, a need to stay on plan is what we deliver, every time.
Trusted by the Best in the Industry
OUR TEAM
The people that make it all happen.
TYLER JONES
CEO/COO
No matter how much he may deny it, the ongoing success of Kiosk Services Group is mostly Tyler’s fault. After earning his Masters in Architecture and a BA in Environmental Design from the University of Colorado, he spent a decade of his youth practicing as an architect. In 2010 he had an epiphany about the importance of on-demand field services to the overall success of retail and founded Survey Studio, the precursor of Kiosk Services Group.
JEFF JOCHUM
President
Jeff was so impressed with Survey Studio/KSG, he came out of retirement to invest and oversee the company as President. He joins the team after two decades as an unrepentant entrepreneur, founding (and selling) three companies of his own and licensing products to Computer Associates, Borland and Microsoft. Jeff is also the author of bestselling business books extolling the strategic power of focus and specialism and has an (almost) endless energy for sharing our message. He strives every day to create a community of success within our industry.
LAURA STOUTINGBURG
Vice President of Operations
Laura earned her BA at the University of California, Riverside, though we don’t hold that against her. Leading the KSG field services team, we believe she is able to help keep our nationwide team of techs on the straight and narrow because she spent 5 years working as Site Director and Coordinator for youth development programs. We’re happy she survived and used it to create her passion for team development, training management, and empathetic customer service.
Matt Adams
Chief Technology Officer
As our CTO, Matt lives out his dream of building things with technology. Before KSG, he led ops and tech teams in data center engineering, gaming, global manufacturing, and healthcare tech. When he’s not finding a way to make the machines do the work, he’s creating tools our operations folks will actually want to use. We think of Matt as our own personal “easy” button.
Talk to us.
Let's have a conversation about your success!
CONTACT
Kiosk Services Group
P.O. Box 1506
Parker, Colorado 80134
Phone 720.370.2760
Toll Free 866.771.7184
jeff@kioskservicesgroup.com
